You can contact our customer service via our contact form.
Yes. The transmission of information on the pamplemoussepeluches-usa.com site takes place in a secure context using the protocols in force on the Internet. Payment card numbers are not kept on the pamplemoussepeluches-usa.com site but on the secure site of our banking establishment.
You can use the pamplemoussepeluches-usa.com site without providing any personal information. However, when you open an account on the site, we collect the data necessary for invoicing and delivery of your order: your names, addresses, email addresses, etc.
The pamplemoussepeluches-usa.com site undertakes to only disclose your contact details to third parties involved in the ordering process and to inform you of our news; : bank, delivery service, etc. In addition, the communication of personal data may also occur exceptionally when pamplemoussepeluches-usa.com is legally required to do so, following the filing of a complaint for example.
Click on the "Forgot password" link located in the Account box at the top of each page. Fill in your e-mail address, you will immediately receive an e-mail then click on the link in order to modify your password.
At any time, you can edit your account information by clicking on “Account”. After identification, click on “modify”. Make the desired changes then click on “validate”.
We only ship to the US.
For the rest of the world please go to www.pamplemoussepeluches.com to place your order. It is the official website of Pamplemousse Peluches France, where are all the plush toys are made.
You have the possibility to return any product ordered on the pamplemoussepeluches-usa.com website within 14 (fourteen) calendar days following the date of delivery, in its original condition and packaging, accompanied by its invoice. Returns are the responsibility of the customer.
The payment of your purchases can be made by credit card or bank card: you must indicate your credit card or bank card number as well as its expiry date and its pictogram on the page provided for this purpose. We also accept PayPal.